It's not just a room.

It's an experience.
Make it count.

Luxury isn't just about having a grand building, posh interiors, or crystal glasses. Whether you're a $200-a-night B&B or a $4000-a-night lodge, the key is the guest experience. I'm Felix Borenstein and I've been there, done that, for over 25 years.

My secret? Listening. Really, truly listening to guests. Because understanding them is half the battle won.

Here's the deal:

  • Fill those rooms: Simple, effective strategies. No rocket science.
  • Create repeat guests: It's all in the details and the experience.
  • Build a solid team: Good folks who stick around and make the magic happen.
  • Streamline, don't complicate: Systems that make sense and save time.
  • Practical marketing: Straight-up methods that bring genuine results.
  • Think long-term: Sustainable moves that keep you in the game.

Felix Borenstein exceeds expectations.

Owen River Lodge wasn't built in a day. Over 20 years, I've listened, learned, and turned it into a go-to destination. Now, with Kylie Sargeant, we're here to pass on the playbook. Learn today and get results.

Meet Felix.

The late nights and endless decision making take a toll. Sometimes an external perspective can make all the difference. If you need some solid advice, let's chat. No frills, just real talk.